Privacy


Sensor Tower Privacy Policy


This privacy policy (“Policy”) describes the privacy practices for our website, APIs, and other services (the “Site”) accessible via sensortower.com. This Policy is a legal statement that explains how Sensor Tower, Inc. (“Sensor Tower”, “we”, or “us”) may collect information from you, how we may share your information, and how you can control your information.

Contact Information


We are committed to protecting your privacy. If you have any questions, comments, or concerns about your information, this Policy, your privacy, or any of our privacy practices, please contact our Data Protection Officer by email at data-protection@sensortower.com or by mailing correspondence to Data Protection Officer at Sensor Tower, Inc., 2261 Market Street #4331, San Francisco, CA 94114.

Information We Collect


Personal Information (aka, personal data or personally identifiable information)

We may collect the following personal information when you register or fill out a form on our site:

  • First name and/or last name

  • E-mail address

  • Application Names

  • Phone Number

  • Apple App Store (TM) & Google Play (TM) (“App Marketplaces”) Credentials

Usage Data

We may also collect information how the Site is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data, and configuration input provided using the Site’s forms, such as keywords, categories, and search terms.

Customer and Applicant Data

In some cases during customer engagements or when interviewing applicants for employment we may record our meetings. These recordings are used for internal educational purposes only. For such recordings, we use a third-party vendor, gong.io. gong.io’s Privacy Policy can be viewed at https://www.gong.io/privacy-policy/.

Connected Account Data

If you elect, we may also collect Connected Account Data from the App Marketplaces, as defined in our Terms of Service, to power various features of the Site. If you do no longer want us to collect Connected Account Data, you can disable it by removing the credentials that enable access to your Connected Account Data.

Tracking & Cookies Data


We use cookies to make our site work, help us improve it, and to provide you with information about it. Some essential cookies are required by default and we request you consent to enable others. For more detailed information about the cookies we use, see our Cookie Notice, and to manage your cookie preferences, select the Manage Cookies option in this dialog.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Site.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Examples of Cookies we use: session cookies (we use these cookies to operate our Site) and preference cookies (we use these cookies to remember your preferences and various settings).

Privacy of Children


We are committed to protecting child privacy. The Site is not intended for children and we do not intentionally or knowingly collect information, personal or otherwise, about individuals under the age of 18, much less children under 13 years old. If you are aware of anyone under 18 using the Site, please contact us using the contact information provided above and we will take required steps to delete any such information and/or prevent that individual from accessing the Site.

Use of Data


Any information provided by you is used to understand your needs and provide a better service. We may use your information for the following reasons:

  • To provide and maintain our Site;

  • To send periodic e-mails and to contact you for market research purposes;

  • To send notification e-mails about Application Ranking Changes;

  • To personalize your website experience according to your interests;

  • To improve our products or services;

  • To provide customer support;

  • To conduct research and development;

  • To monitor site usage; and

  • To detect, prevent, and address technical issues.

Legal basis for processing personal information under the General Data Protection Regulation (“GDPR”)


If you are from the European Economic Area (EEA), our legal basis for collecting and using the Personal Data described in this Policy depends on the Personal Data we collect and the specific context in which we collect it. We may process your Personal Data because:

  • We need to perform a contract with you;

  • You have given us permission to do so;

  • The processing is in our legitimate interests and it's not overridden by your rights;

  • For payment processing purposes; and

  • To comply with the law.

Your data protection rights under GDPR


If you are a resident of the European Economic Area (“EEA”) or the UK, you may have certain data protection rights including:

  • The right to access, update or to delete the Personal Data we have about you;

  • The right to have your Personal Data rectified if that information is inaccurate or incomplete;

  • The right to object to our processing of your Personal Data;

  • The right to request that we restrict the processing of your Personal Data;

  • The right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format; and

  • The right to withdraw your consent at any time where we relied on your consent to process your Personal Data.

Please note that we may ask you to verify your identity before responding to such requests.

If you reside in Europe or the UK, you can also contact VeraSafe, which has been appointed as our representative in the European Union for data protection matters, pursuant to Article 27 of the General Data Protection Regulation of the European Union. If you are in the European Economic Area, VeraSafe can be contacted in addition to our Data Protection Officer, only on matters related to the processing of personal data. To make such an inquiry, please contact VeraSafe using this contact form: https://verasafe.com/public-resources/contact-data-protection-representative or via telephone at: +420 228 881 031.

Alternatively, VeraSafe can be contacted at:

VeraSafe Ireland Ltd.

Unit 3D North Point House

North Point Business Park

New Mallow Road

Cork T23AT2P

Ireland

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the EEA.

Your rights under the California Consumer Privacy Act (“CCPA”)


Under the CCPA, California consumers have the right to:

  • Opt out of the sale of your Personal Data;

  • Request that we disclose to you the Personal Data that we have collected, used, disclosed or sold;

  • Request that we delete your Personal Data that we have collected or maintained; and

  • Not receive discriminatory treatment for exercising your privacy rights.

Exercising your privacy rights


If you would like to exercise your any of the rights outlined in this Policy (e.g., right to opt out, right to delete, right to request disclosure, etc.), or if you have any questions or would like to provide feedback on this Policy or our privacy practices, please email us using the contact information provided above and our privacy team will examine your request, question, or feedback and respond to you within 30 days after receipt.

If exercising any of your rights outlined in this Policy, please email your request from the email address that matches the email under which your account is registered and include your first and last name in the request. We will use this information to verify your identity and the validity of your request. We reserve the right to ask for additional information if needed to validate the request. We also reserve the right to reject requests that are unduly burdensome or repetitive in nature, or if there are legal obligations to maintain the data due to a dispute, compliance, audit, or other investigation.

“Do Not Track” Requests


We adhere to the standards set out in this Policy and do not monitor or respond to Do Not Track browser requests.

Data Retention


We store some information indefinitely for operational purposes, such as technical support and abuse prevention. Other data such as web server logs or store sales reports are only kept as long as space is available for them. We take measures to delete your Personal Data or keep it in a form that does not permit identifying you unless such information is necessary to resolve disputes or enforce our agreements.

The retention period for data retained is determined by various criteria such as the type of user, the product serviced, and the nature of our relationship. The retention period can be lengthened or shortened based on the cancellation or re-enrollment of our services with products. The retention period can also be modified based on internal changes in auditing requirements and/or mandatory retention periods provided by law and statute of limitations.

Transfer of Data


Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Service Providers


We may employ third party companies and individuals to facilitate our Site (“Service Providers”) to process data, perform Site-related services, or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party service providers to monitor and analyze the use of our Site.

Google Analytics

Google Analytics is an independent web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Site. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Site available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://www.google.com/intl/en/policies/privacy

Payments

We may charge for various products and/or services within the Site. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

Disclosure of data


Business Transaction

If we are involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different privacy policy.

Disclosure for Law Enforcement

Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Security of data


The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Links to other websites


Our Site and/or this Policy contains links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy


We may update this Policy from time to time. We will notify you of any changes by posting the updates to this Policy on this page.

You are advised to review this Policy periodically for any changes. Changes to this Policy are effective when they are posted on this page.

Date of last update

This policy was last updated on May 19, 2021.